FAQ’s

GENERAL FAQ’s

1. Our office hours are Monday-Friday 8am-4pm. Our offices will be closed during weekends and public/bank holidays .
2. All orders must be placed via our websites as we do not have the facilities to support walk in customers and you may be asked to place your order online.
3. At A Di Maria & Son we pride ourselves on providing high quality service and products to our customers. Should you have any questions, comments or complains, please direct your correspondence to us via email at tony@adimaria.co.uk or via letter to our depot – 4 The Stampings, Blue Ribbon Park, Coventry, CV6 5RE

ORDERING

1. Before placing an order with us, we would advise you to familiarise yourself with our FAQ’s and company terms and conditions regarding delivery, products and our service.
2. All trade orders placed through our wholesale website require payment upfront as we do not offer a credit facility.
3. When checking out/confirming your order, your card details will be held in our system for the total amount of the order.
4. Payment is only confirmed once our team has approved the transaction and marked your invoice/order as paid, this way we are able to amend your order with the relevant details should any items be out of stock and as some of our product prices vary depending on weight of the product.

DELIVERY

1. At A Di Maria & Son we try our best to dispatch orders in a timely fashion, we aim to dispatch all trade orders received before 11am on the same day, however due to service delays and circumstances out of our control, this may not always be possible. Should there be a delay in us dispatching your order, we will contact you to advise of this.
2. Depending on your postcode/location, your delivery rate may vary. For example the majority of Highland and Islands addresses are classed as a 2 day delivery where you would be charged £16.95 a parcel – for further information on our delivery and transport costs, please visit the delivery terms and conditions.
3. As the majority of our orders are dispatched through DPD, a transport cost is required to be covered. For mainland UK, single parcel orders= £7.99 and multiparcel orders would be £5.35 a parcel – for further information on our delivery and transport costs, please visit the delivery terms and conditions.
4. Some of our products such as frozen items cannot be sent through DPD and are only available through click and collect.

CLICK & COLLECTS

1. At A Di Maria & Son we offer a click and collect service from our location 4 The Stampings, Blue Ribbon Park, Coventry, CV6 5RE. Click and collects are available from Monday-Friday 9am-3pm.

REFUNDS

1. All refunds processed by us will be returned to you within 10 working days of being notified of your refund (excluding public and bank holidays) for further information on refunds, please visit our refunds policy.